Exchange & Refund

CANCEL ORDER

If you would like to cancel the order, pls contact us before sending the package. After sending, we're unable to cancel it because the logistics are processing. If you don't want the package, pls return it after delivery.

 

*PLS NOTE

Normally, the logistics will deliver the package on workdays( Mon. - Fri.), to ensure delivery of your parcel. Therefore you should choose a shipping address where you can receive the package on a workday, or choose USPS with SIGNATURE SERVICE when purchasing.

Please make sure that you or your authorized person at the shipping address. If the package is shipped to your shipping address, lvnatu hair is not liable for lost or stolen packages, but we will assist our customers in any deficiency in third-party shipping services.

 

EXCHANGE/RETURN

We're happy to help you! If you are not satisfied with the product or for any reason you want to return it or exchange it, please contact our service team with your order number or the email at +8618620458776 or info@lvnatuhair.com.

1)After sending back the package from your address to our warehouse, pls inform us of your tracking number. When receiving and checking the package, we will arrange a refund asap. It may take some days because it depends on the logistics and bank.

If you would exchange, you can reorder online.

 

2)RETURN INSTRUCTIONS

1. Ensure that the hair has not to be used, wear, washed, cut, and damaged.

2. It must also be in the original packaging.

3. This policy is applicable 30 days from the day you received the products.

4. If Dislike/Unsuitable,Change Style/Color, Buyer pay the shipping fee. If Receing Wrong Items or Quality Problems, Seller pay the shipping fee

3)RETURN WAREHOUSE

Address:Room 8007, Mensa Leather Hardware No.1 Center, Guangzhou,Guangdong, China

Tel:+86 18620458776

Shipping Methor: DHL, usps

 

3)RETURN WAREHOUSE

Address:Room 8007, Mensa Leather Hardware No.1 Center, Guangzhou,Guangdong, China

Tel:+86 17727605040

 

REFUND

After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If the items are intact and unused, our warehouse colleagues will arrange the refund asap.

 

1)REFUND TIME

For visa or master payment, the refund will get to your account in 5 working days. For Paypal, the refund will get to you in 1-2 working days. The refund time depends on your payment account.

 

2)PARTIAL REFUND

There are certain situations where only partial refunds are granted (if applicable) Any item, not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.

 

Please Note: You cannot return human hair products that have been used. if the item is removed from the bundles, wigs, and used invisible manner. All refund and exchange policies are voided.

 

*TAX

We currently collect sales tax for orders. Sales tax rates vary by location and may include charges for both state and local (city, county, or regional) taxes.